Solutioneering Services

You need to stay focused on the big picture and your key IT issues. Leave it to Solutioneering to deal with the tasks that are preventing your IT resources from tackling core strategic challenges.

Here's how we can help:

INCREASE PROJECT PERFORMANCE

When you don't have enough resources, projects get stuck. And the next thing you know, you have a project pile-up that's eroding business performance. Solutioneering will help you during any phase of a project, from planning to implementation to the final phases. We will:

 

• Assist or direct the creation of step-by-step plans that result in consistency of repetitive tasks and support of your technology standards. We reduce overall workstation issues by performing software evaluations.
• Perform workstation hardware and software upgrades, data backups and data migration. We'll maintain regular communications with the user community and with management to keep everyone informed on project progress and to promote the project success with explanations and enthusiasm.
• Provide one-on-one training and respond to user requests for assistance.

STANDARDIZE, SUPPORT & CONFIGURE WORKSTATIONS

Reduce your interoperability issues with a standard workstation configuration that integrates the operation of your primary software applications. We install, configure, test and re-test your software, resulting in a stable configuration that comes with full documentation.

 

Solutioneering offers Windows workstation configuration services using either your cloning methods or manual installation methods.

 

PROVIDE VACATION COVERAGE OR INTERIM SUPPORT

Remove the strain on your users while the I.T. staff is away on vacation or at a conference. Solutioneering handles user requests and follows your established emergency procedures should the need arise.

 

Give yourself the gift of time during your next search to hire a full-time I.T. staff member. We fill the need for technical support in the interim, so that you can spend as long as it takes to find just the right candidate to fit your needs.

 

TRAIN AND SUPPORT USERS

We field questions and perform troubleshooting of Windows workstation software, acting as first line technical support. Using one-on-one training, the specific challenges users experience are resolved resulting in efficiency and productivity.

 

 

 

 

"It can be challenging to complete the day-to-day tasks coupled with the implementation of ongoing large scale IT projects. Nancy has become a key 'member' of my IT department whom I can count on. Since Nancy handles the time consuming tasks, I am able to focus my time on other issues and projects.

"From new PC rollouts to software migrations, I can count on Nancy to complete the tasks in a timely and efficient manner. With her upbeat and outgoing personality she can effectively communicate with the entire workforce from the shop floor workers to the president of the company. By utilizing Nancy on an as needed basis, I am able to stay within my budget by keeping my overhead and costs low.

"I have been completely satisfied and would highly recommend her outstanding services."

~Tim LaGrant,
IT Manager,
G. S. Precision, Inc.